![]() Well I got home and connected the Z431 to my laptop, using the same USB cable for my Eternity II, and Well today I gotĪ Z431 and the guy at AT&T said that I wouldn`t need to buy a USB cable because the cables are universal. My laptop, I was able to download pictures, videos, music, and ringtones to the phone. why won`t my phone come up? When I connected my old phone, Samsung Eternity II, to it shows up as cd drive (f:) join me & it asks to install I also found someone else with exactly the same problem on another website.Īt&t z431 phone won`t show up on laptop. We will respond as soon as relevant information is available. Your email has been forwarded to the relevant colleagues for their appropriate handling. Thank you for contacting ZTE and your prompt reply. Remember, the virtual CD-ROM no longer appears on my phone as I explained below. Please read my first email below to understand what I have done so far, since there are no instructions in the manual as to How do I get Windows to recognize the SD card when it is in the phone and the phone is connected to the computer? If I remove the SD card and connect it directly to the computer, Windows recognizes it and I can write and read files to it. ![]() ![]() When I reconnect the phone to the couputer I get the same message. (Repeating) My biggest complaint: Nowhere in the User Guide does it explain that you need an SD card - or how to use it - to transfer photos back and forth.Īs instructed I now have a micro SD card.īut when I connect it to the computer, Windows says: USB device not recognized and that it has malfunctioned and tells me He even called ZTE himself and got the same answer I did: need an SD card. He said every phone he had didn't need an SD card he just connected it and the computer Then I spent a while with an ATT tech, a nice, certainly American, named "Elvis". Several times, I finally asked her: Are you saying I must have an SD card installed? and she said Yes. After asking her to repeat almost everything she said Understand a lady with a heavy foreign accent. Out and puts it in an adapter to connect to to the computer.īefore I got the Feb 16 answer from ZTE via email, I called their tech support and tried to You need to buy the SD card.Without the SD card you will not be able to perform the task.Įarlier today I went back to the ATT Store and the salesman said he aways just takes the SD card Subject: Re: Re: Using USB Connection Date: Sat, 05:07:36 +0530 Windows My Computer only sees my laptop's C: drive. Now that the drivers were installed, when I connect the phone now, there is no virtual CD visible on the I saw an optionįor Install driver but I believe there was no option fir a U-disk mode.ģ. Since there were no instructions, not knowing I needed an SD card, I already connected the phone to myĬomputer and saw the virtual CD-ROM as the E: drive. Do you mean I must purchase one before continuing?Ģ. > Should there be further assistance, please do not hesitate to contact us.ġ. > 4.A option list which shows install driver and U-disk mode will appear, > 3.Open the virtual CD-ROM and find autorun.exe, double click it. > 2.Plug the usb cable to the PC, a virtual CD-ROM will appear in My Computer. Once after it is connected, please us the below steps to transfer data. > Please insert an SD card in the device and the connect it to the Computer. Am I supposed to be able to transfer images from phone to computer and computer to phone? There are no user programs or desktop icons to run Join Me (at least that's how I assume it would work.Ģ. When I connect the phone, Windows does not see it. Then I rand the Join Me autorun on the phone and it installed I connected the phone to my Win 7 laptop. ![]() There is almost no information on setting up and using the USB connection Only after Googling Z431 did I find the mfr, ZTE. Installer apparently marked the virtual CD-ROM hidden. Now when I connect the phone, Windows (My Computer) does not see it. I ran the autorun on the phone and it installed the "drivers" and I see them in a My Computer saw an E: drive on the phone, 100% used. Basic USB drivers were installed automatically So I connected the phone to my Win 7 laptop. There is no information in the user guide (printed or online version) in setting up and using I was told by the ATT store that I could transfer photos to/from the phone and
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